![]() If that's the case, you should reset the path so that it is blank and the default location is used. Note that the path should not include “Zotero” in any way, and if it does you previously configured it incorrectly. If another location is listed (e.g., /Applications/Microsoft Office 2011/Office/Startup/Word, from an earlier version of Word), clearing the setting and letting Word use the default location may fix installation problems and allow Zotero to install the plugin automatically going forward. Generally, no location should be listed, causing Word to use the default location. Click on “File Locations” under “Personal Settings” and click on “Startup” at the bottom of the list. I will try and follow the instructions provided thank you. OS X El Capitan, 10.11.4 - Think this is the operating system. Theres a section for Windows on that page too. In Word, open the “Word” menu in the top-left of the screen and select “Preferences”. If you are on a Mac see these instructions regarding Word 2016. If changes you make to the Startup folder aren't taking effect, you can confirm that Word isn't set to a different location. Please ensure that Firefox is open and try again'. however, when I click on any of them, the following dialogue box comes up: 'Word could not communicate with Zotero. Alternatively, to navigate to it in Finder, hold down Option, click the Go menu, and select Library (which is hidden by default), and then follow the rest of the path. I made some progress and added the 'add-ins' toolbar to word and now see several zotero icons. (~/Library refers to the Library folder within your home directory.) You can open it from the Finder by pressing Cmd-Shift-G and copying in the path. If Zotero.dotm (or Zotero.dot) entry is present, click on it and press the - at the bottom of the list, until. The default location of the Startup folder is ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word. If that's the case, you should reset the path to the default location. Because the floating toolbar functionality is gone, Zotero's plugin for Word 2016 instead creates a new Zotero tab, which allows it to use better looking and larger icons. ![]() Instead, any add-in toolbar is added to the 'Add-ins' tab. Note that the path should not include “Zotero” in any way, and if it does you previously configured it incorrectly. The current version of Word, which you have, Word 2016, does not allow add-ins to create floating toolbars like that. You can then open a new File Explorer dialog and paste the path into the address bar to open the Startup folder. Click Cancel to close the dialog without making changes. In the window that opens, click the whitespace to the right of the path in the location bar at the top and copy the complete path to the clipboard by pressing Ctrl-C. The Startup folder should be listed there. In the Word ribbon, click the File tab, click Options, and click Advanced. From there you can navigate to Microsoft\Word\Startup. The AppData folder may be hidden on your system, but you can get there by opening the Windows File Explorer, typing %AppData% in the address bar, and pressing Enter, which will take you into the Roaming directory. We've run through these instructions for manually installing the plugin, but couldn't find the extensions folder.Īny help would be appreciated.The default location of the Startup folder is C:\Users\::username::\AppData\Roaming\Microsoft\Word\Startup, where ::username:: is your computer username. "Installation could not be completed because an error occurred: ![]() I'm trying to troubleshoot the problem below from a distance-and unfortunately I'm working from a PC.ġ) No Add-ins tab visible in MS Word for Mac (15.21.1)Ģ) Insert citation keyboard shortcut produces nothing (no surprise)ģ) When attempting to reinstall the MS Word Plugin, she gets an error: She copied over all of her old data, including her Zotero profile directory, but with a fresh install of Standalone. I'm supporting a faculty member who is upgrading to a new Mac running El Capitan.
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